by Andy | Apr 29, 2020 | Customer Communication, Emergency Communication, Reputation Management
Previously, I published a post about communicating with customers during stay-at-home orders. At that time, for the most part, only businesses designated as “essential” were operating at something resembling full capacity. Now, to varying degrees, businesses and...
by Andy | Apr 3, 2020 | Customer Communication, Digital Outreach, Email Marketing, Emergency Communication, Reputation Management, Social Media
Step 1: If you haven’t already done so, double check what’s happening on your existing digital properties. First, review the online tactics you already use, and make sure key details are accurate and appropriate. This includes hours of operation, products...
by Andy | Mar 31, 2015 | Customer Communication, Digital Outreach, Reputation Management
The topic of negative website and social media reviews is an increasingly common concern for organizations large and small. From popular review-based websites like Yelp and Angie’s List to social media websites and local search engine listings such as Google My...
